VE Hotel & Residence Vacancy

GROW YOUR CAREER IN HOSPITALITY WITH US

We believe people are everything, from the guests who walk through our doors, to our passionate team who ensure they are well taken care of. At VE Hotel & Residence, we provide opportunities for you to discover your potential and to evolve through continuous training and development. Show us your desire to venture and grow. Explore our current opportunities below.

  • Front Office Associates

    FRONT OFFICE DEPT

    Front Office Associates

    • Meet and greet guests upon arrival and departure.
    • To keep abreast of all internal promotions and aware of all facilities available for the guests.
    • Attends daily briefing by Supervisor or Duty Manager.
    • Read communication log and follow-up on any pending issues.
    • Take over shift in an efficient and professional manner.
    • Prepares for guest arrivals and departure at the Front Desk.
    • Perform check-in, check-out and cashiering.
    • Maintains and ensure accurate counts and records of cash float at Front Desk.
    • Co-ordinate with other departments on guest requests, arrivals, departures and transfers.
    • Assist the telephone operators in the daily operations when required.
    • Attends to all telephone calls in a polite and professional manner as set by the Management.
    • Input and update the system with accuracy.
    • Follow-up on all guest needs and update the communication book and system.
      • Sort and check incoming mail, faxes and packages for guest and ensure prompt delivery to guest.
    • Provides business center service to guest, i.e. photocopy, facsimile transmission, printing etc.
    • Order newspaper requirements for the hotel guest, F&B outlets and admin offices.
    • Handles reservations enquiries and conducts show apartment for walk-in guest.
    • Performs cashiering functions, night audit functions and daily closing duties.
    • Assist lobby security officer with security surveillance by screening all incoming guests.
      • Practice good housekeeping, security and safety habits at the lobby, front desk, back office, back of house and lounge areas at all time.
    • Reports all operating equipment faults for immediate rectification.

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