VE Hotel & Residence Vacancy

FRONT OFFICE DEPT

Front Office Associates

• Meet and greet guests upon arrival and departure.
• To keep abreast of all internal promotions and aware of all facilities available for the guests.
• Attends daily briefing by Supervisor or Duty Manager.
• Read communication log and follow-up on any pending issues.
• Take over shift in an efficient and professional manner.
• Prepares for guest arrivals and departure at the Front Desk.
• Perform check-in, check-out and cashiering.
• Maintains and ensure accurate counts and records of cash float at Front Desk.
• Co-ordinate with other departments on guest requests, arrivals, departures and transfers.
• Assist the telephone operators in the daily operations when required.
• Attends to all telephone calls in a polite and professional manner as set by the Management.
• Input and update the system with accuracy.
• Follow-up on all guest needs and update the communication book and system.
  • Sort and check incoming mail, faxes and packages for guest and ensure prompt delivery to guest.
• Provides business center service to guest, i.e. photocopy, facsimile transmission, printing etc.
• Order newspaper requirements for the hotel guest, F&B outlets and admin offices.
• Handles reservations enquiries and conducts show apartment for walk-in guest.
• Performs cashiering functions, night audit functions and daily closing duties.
• Assist lobby security officer with security surveillance by screening all incoming guests.
  • Practice good housekeeping, security and safety habits at the lobby, front desk, back office, back of house and lounge areas at all time.
• Reports all operating equipment faults for immediate rectification.