V E Hotel & Residence Jobs

• Bachelor’s Degree / Degree in marketing, communication or advertising is a must;
• Minimum 4 years of hands-on working experiences in a managerial role;
• Critical skills that are required;
• Broad Communications skills;
• Creative Thinking;
• Analytical Mind;
• Technology Fluency;
• Teamwork;
• Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals within the Marketing discipline;
• To oversee that Marketing /PR functions of the Department;
• Responsible for all Public Relations and communication with the media;
• Plan and develop marketing and communications strategies via internet, media, placement of advertising as directed, and printed materials and other sales and promotional tools as directed;
• Conduct regular public relation creative events, key account appointments, trade shows and activity programs to ensure all important contacts are regularly updated and entertained, keeping VE Hotel & Residence top of mind;
• Personally build clear and open lines of communication with all departments;
• Be critical and demanding of the communications standards;
• Ensure all marketing communications are aligned to the VE Hotel & Residences brand image;
• Develop marketing strategies and initiatives to increase hotels market share;
• Assist with the monitoring and controlling of all financial aspects of the business including the preparation of the annual marketing plan and budget;
• Align strategies with business strategy; understand short- and long-term impact of business decisions;
• Work along with Director of Operations communicating and promoting Food and Beverage packages and events;
• Develop and maintain rapport with key community contacts to ensure a visible presence in the community;
• Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace;
• Plan and develop promotional and communications strategies via all distribution channels including internet, GDS, media, placement of advertising as directed, printed materials and other sales & promotional tools as directed;
• Create an environment that trains, develops, coaches and mentor’s associates;

FRONT OFFICE DEPT

Front Office Associates

• Meet and greet guests upon arrival and departure.
• To keep abreast of all internal promotions and aware of all facilities available for the guests.
• Attends daily briefing by Supervisor or Duty Manager.
• Read communication log and follow-up on any pending issues.
• Take over shift in an efficient and professional manner.
• Prepares for guest arrivals and departure at the Front Desk.
• Perform check-in, check-out and cashiering.
• Maintains and ensure accurate counts and records of cash float at Front Desk.
• Co-ordinate with other departments on guest requests, arrivals, departures and transfers.
• Assist the telephone operators in the daily operations when required.
• Attends to all telephone calls in a polite and professional manner as set by the Management.
• Input and update the system with accuracy.
• Follow-up on all guest needs and update the communication book and system.
  • Sort and check incoming mail, faxes and packages for guest and ensure prompt delivery to guest.
• Provides business center service to guest, i.e. photocopy, facsimile transmission, printing etc.
• Order newspaper requirements for the hotel guest, F&B outlets and admin offices.
• Handles reservations enquiries and conducts show apartment for walk-in guest.
• Performs cashiering functions, night audit functions and daily closing duties.
• Assist lobby security officer with security surveillance by screening all incoming guests.
  • Practice good housekeeping, security and safety habits at the lobby, front desk, back office, back of house and lounge areas at all time.
• Reports all operating equipment faults for immediate rectification.

RESERVATIONS DEPARTMENT

Reservations Agent/Supervisor

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
• Walk around with the client and ensuring that they secure whatever services they are in need of.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients travel programs.
• To be aware of all front office procedures and assist with reception duties when required.
• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
• Configuring rates on the hotels property management system.

• Undergraduate degree from an accredited culinary school an asset or equivalent level of experience;
• Minimum 1 years of hands-on work experiences; however fresh graduates are encouraged to apply;
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates;
• Ability to perform functional role:  know how to operate all operational equipment & systems relevant to their role and within their immediate work area.;
• Maintains the technical skills within culinary ranking:  speed, efficiency and time management are at the core of cooking competencies.  Depth of skill & knowledge expected to acquire, grown and attain with each year
• Maintains daily mis-en-place and prepares certain food items for the following days duties.
• Has the ability and flexibility to work in all areas of the kitchen such as hot & cold kitchen, Banquet kitchen, Asian / Western or Chinese Kitchen and be available for opening and closing shifts;
• Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock;
• Looking after the stock of the kitchen and informing it to the head chef as the stocks run out
• Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
• Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
• Monitors related equipment, reporting any problems or inconsistencies to the Executive Sous Chef;
• Report any mishaps in the kitchen;
• Maintains a clean and safe working environment;
• Perform other job-related duties and special projects as assigned.

• Actively promote the outlets menu by recommending add-on or go-with options.
• Interact with all residents in a professional manner and to feedback to supervisor on their comments.
• Participate in guest activities in order to build rapport and continuous support.
• Update oneself diligently through meetings, briefings, training on information, activities, promotions and to provide the residents with such information.
• Accept and carry out directions from supervisors to anticipate and exceed residents’ needs.
• Serve food & beverages as per outlet menu and standards within specific time frame.
• Prepare and set-up all equipment for the day’s operations as specified by shift and for any in-house activities upon residents’ request or supervisor’s instructions.
• Check and replenish all food & beverages stocks as per par requirements.
• Perform cashiering duties, recording and processing all transactions as per P&Ps.
• Ensure high level of cleanliness in the outlet at all times.
• Adhere to all safety and hygiene procedures in handling all equipment, utensils, crockery    and cutlery to prevent accidents and minimize breakage.
• Care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and emergency procedures.
• Maintain the highest standard of personal grooming, self and hygiene at all times.