Enjoy 1 Night Stay in Deluxe Room or Deluxe Suite + FREE Breakfast + RM50nett F&B Credit + FREE Covid-19 Antigen Rapid Test Kits. Terms & Conditions apply.
Covid-19 Updates
Our Precautionary Measures
As the COVID-19 situation has caused great concern for many in Malaysia and across the world, VE Hotel & Residence assures you that your safety and comfort remain our highest priority. All we want is to provide a safe and comfortable environment for everyone, and we have put in place the necessary precautionary and social distancing measures to reduce the risk of spreading the virus.
We will continue to update this page with the latest information regarding travel safety and booking flexibility at VE Hotel & Residences.
YOUR TRAVEL FLEXIBILITY
Guided by our purpose of care, we are temporarily adjusting our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:
1. Government restrictions
In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full refunds.
2. Existing reservations for upcoming travel
All flexible reservations that are scheduled for arrival before December 31, 2021 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
3. New reservations
*In accordance with government guidelines to minimize transmission of the (Covid-19), this property can only accept bookings from essential workers/permitted travelers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival (Industry/ Ministry Letter & Company Letter stated date 1st June 2021). The management reserves the right to refuse check-in for guests with high risk status (confirmed, close contact, suspected case, person under surveillance) with penalty charges.
4. Direct bookings via brand website
Reservations can be changed or cancelled up to 24 hours before a scheduled arrival on www.vehotel.com or contact our reservation team at 03-2246 2888 @ reservations@vehotel.com.
5. Bookings via online travel agent or third party portal
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.